Terms and Conditions

Aldhamer Medical Specialties Center – State of Kuwait

Welcome to Aldhamer Medical Specialties Center. By using our website, mobile application, or placing orders through any of our channels, you agree to comply with the following terms and conditions:

1. Definitions

• Center/Store: Aldhamer Medical Specialties Center, specializing in selling medical products, health devices, and medical supplies.

• Customer: Any person who places an order or uses the services of the center.

• Services: Include retail sales of medical products, product-related consultations, and delivery services if available.

2. Scope of Service

• Aldhamer Medical Specialties Center operates exclusively within the State of Kuwait.

• All products are subject to availability and may vary by branch or time.

• The center reserves the right to modify the product list or prices at any time without prior notice.

3. Orders

• Orders can be placed through the website, mobile app, phone, or any official channel.

• The customer is responsible for the accuracy of order details (address, phone number, products ordered).

• If an error in the order is caused by the customer, the center is not obligated to refund the amount.

4. Prices and Payment

• All prices are in Kuwaiti Dinar (KWD) and include applicable taxes according to Kuwaiti law.

• Available payment methods may include: cash, electronic payment cards, or digital wallets.

• The center reserves the right to reject any order if the payment fails.

5. Delivery

• Delivery is provided according to the areas covered by the service (if available).

• Delivery times are approximate and may be affected by traffic or circumstances beyond control.

• The center is not responsible for delays caused by incorrect addresses or the customer’s absence.

6. Cancellation and Refund Policy

• Orders cannot be canceled once confirmed and prepared if the product is customized or non-returnable.

• Refunds or product replacements are only provided in case of defects or errors by the center, according to the approved return policy.

• Any issues must be reported within a reasonable time after receiving the product.

7. Quality and Safety

• Aldhamer Center adheres to the approved health and medical standards in the State of Kuwait.

• Customers are responsible for following usage instructions and ensuring health and safety when using medical products.

8. Intellectual Property

• All content, logos, images, and texts related to Aldhamer Medical Specialties Center are the property of the center and may not be used without prior written permission.

9. Prohibited Conduct

The center’s services must not be used for:

• Any illegal activity

• Harassment or abuse of the center or its staff

• Providing false or misleading information

10. Amendments to Terms

Aldhamer Medical Specialties Center reserves the right to modify these terms and conditions at any time. Continued use of the services constitutes acceptance of the changes.

11. Governing Law

These terms and conditions are governed by the laws of the State of Kuwait, and Kuwaiti courts have exclusive jurisdiction over any disputes.